We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Filter, very versatile, satisfied with purchase
top and verry fast shipping thanks
Items as described!!! Item was padded and protected. Fast shipping time from China to US (2 weeks Alistandard). Excellent store, would buy from again!!!!
Items look ok. Haven't tried yet. Can filter be replace?
Very fast delivering! Product looks good.
good quality and packaging
Looks good stuff, will try it out when needed
Bien bon produit Merci!
All as in the picture, well packed. I recommend. it came quickly
Apparently from bacteria, it still protects. From the water from under the tap always throats, or generally ill. And now about this problem in general forgot, you quickly get used to a good one.))
LOOKS SPOT ON NOT TRIED YET . WELL PACKAGED
It is a shame that this product does not fit on mineral water bottles sold in France
I received the product, very good quality, fast delivery, thank you very much
A good price for a well-made and handy trekking/camping emergency water filter. Especially handy is the idea of suspending the unit and, with the included hose, have water filtered into a container instead of the "straw method" of sucking up water (which for this unit, is also a possibility if user wishes to use it that way). Fast shipping.Good vendor.
Super fast shipping hope i never need it
Functionality not tested in the meantime.